Privacy Policy
Last Updated: 24 July 2025

Hive EPCs (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, https://www.hiveepcs.co.uk/, or contact us to request Energy Performance Certificate (EPC) services.

1. Who We Are

Hive EPCs provides professional and fully accredited EPC assessments across South East Kent, including Canterbury, Whitstable, Herne Bay, Deal, Dover, Folkestone, Ashford, Faversham, and Thanet.

Our website is designed to help homeowners, landlords, and property professionals book reliable EPC surveys that meet the latest RdSAP 10 energy efficiency standards.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact details: Name, email address, phone number
• Property details: Address, property type, access instructions
• Technical data: IP address, browser type, operating system, and usage data (via analytics tools)
• Booking data: Date/time of booking, service requested, and notes
• Communication data: Emails, contact form submissions, reviews, or messages sent to us

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you (via contact forms, emails, phone calls, booking requests)
• Automatically via cookies and analytics when you use our website

4. How We Use Your Data

We use your personal data to:

• Provide EPC assessments and follow-up services
• Respond to your enquiries or service requests
• Manage bookings and communicate updates
• Comply with legal and regulatory obligations
• Improve our website and user experience through analytics
• Send occasional service-related or promotional communications (only with your consent)

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual obligation – To deliver the EPC services you request
• Legitimate interests – For internal record keeping and website performance analysis
• Consent – For marketing communications (which you can opt out of anytime)
• Legal obligation – For complying with relevant regulations

6. Cookies and Analytics

Our website uses cookies to improve functionality and collect anonymised usage data through Google Analytics or similar services.

You can manage your cookie preferences through your browser settings. For more detailed cookie information, please see our Cookie Policy (link to be added if needed).

7. Data Sharing and Storage

We do not sell your data. We may share your data with:

• Accredited EPC assessors working with or on behalf of Hive EPCs
• IT or hosting providers (for secure data storage)
• Legal or regulatory authorities if required by law

All data is stored securely in the UK or in GDPR-compliant cloud services.

8. Data Retention

We only keep your data as long as necessary for:

• Providing the requested service
• Record keeping and legal compliance
• Addressing any future queries or disputes

Typically, personal data related to EPC assessments is retained for up to 7 years, in line with professional and legal requirements.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of incorrect or outdated information
• Request deletion of your data in certain circumstances
• Object to or restrict certain types of processing
• Withdraw your consent (where applicable)

To exercise your rights, please email us at info@hiveepcs.co.uk.

10. Security

We take reasonable steps to protect your data from loss, misuse, or unauthorised access, including the use of secure servers, encrypted communications, and access controls.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage you to review their privacy practices before submitting personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this policy or your personal data, contact:

Hive EPCs
Email: info@hiveepcs.co.uk
Website: https://www.hiveepcs.co.uk