Privacy Policy
Last Updated: 15 October 2026
Hive EPCs (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, https://www.hiveepcs.co.uk/, or contact us to request Energy Performance Certificate (EPC) services.
1. Who We Are
Hive EPCs provides professional and fully accredited EPC assessments across East Kent, including Canterbury, Whitstable, Herne Bay, Deal, Dover, Folkestone, Ashford, Faversham, and Thanet.
Our website is designed to help homeowners, landlords, and property professionals book reliable EPC surveys that meet the latest RdSAP 10 energy efficiency standards.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Contact details: Name, email address, phone number
- Property details: Address, property type, access instructions
- Technical data: IP address, browser type, operating system, and usage data (via analytics tools)
- Booking data: Date/time of booking, service requested, and notes
- Communication data: Emails, contact form submissions, reviews, or messages sent to us
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you (via contact forms, emails, phone calls, booking requests)
- Automatically via cookies and analytics when you use our website
4. How We Use Your Data
We use your personal data to:
- Provide EPC assessments and follow-up services
- Respond to your enquiries or service requests
- Manage bookings and communicate updates
- Comply with legal and regulatory obligations
- Improve our website and user experience through analytics
- Send occasional service-related or promotional communications (only with your consent)
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual obligation – To deliver the EPC services you request
- Legitimate interests – For internal record keeping and website performance analysis
- Consent – For marketing communications (which you can opt out of anytime)
- Legal obligation – For complying with relevant regulations
6. Cookies and Analytics
Our website uses cookies to improve functionality and collect anonymised usage data through Google Analytics or similar services.
You can manage your cookie preferences through your browser settings. For more detailed cookie information, please see our Cookie Policy.
7. Data Sharing and Storage
We do not sell your data. We may share your data with:
- Accredited EPC assessors working with or on behalf of Hive EPCs
- IT or hosting providers (for secure data storage)
- Legal or regulatory authorities if required by law
All data is stored securely in the UK or in GDPR-compliant cloud services.
8. Data Retention
We only keep your data as long as necessary for:
- Providing the requested service
- Record keeping and legal compliance
- Addressing any future queries or disputes
Typically, personal data related to EPC assessments is retained for up to 7 years, in line with professional and legal requirements.
9. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your data in certain circumstances
- Object to or restrict certain types of processing
- Withdraw your consent (where applicable)
To exercise your rights, please email us at info@hiveepcs.co.uk.
10. Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access, including the use of secure servers, encrypted communications, and access controls.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage you to review their privacy practices before submitting personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.
Spam protection on our forms
We use Cloudflare Turnstile on our quote, contact and enquiry forms to check that each submission comes from a person rather than an automated bot. When you open a page with one of our forms, Turnstile collects technical information from your browser and device, such as your IP address and browser details, and Cloudflare uses it to carry out that check. We don’t receive or store this information ourselves. We use Turnstile because we have a legitimate interest in protecting our website and our enquiries from spam and abuse. You can read how Cloudflare handles this data in its privacy policy.
EPC check tool
When you use our Check your EPC tool, the postcode and certificate number you look up are sent to the Government’s energy performance of buildings register (run by the Ministry of Housing, Communities and Local Government) so we can show you the certificate. We don’t store your searches. To prevent misuse, we keep a temporary count of lookups linked to a scrambled (hashed) version of your IP address, which is deleted automatically within 10 minutes. If you choose to send us an enquiry from the tool, the details you enter, together with the certificate details shown, are handled as described in this policy. We also record anonymous usage information about the tool, such as how many searches are made, in Google Analytics, as described in our Cookie Policy.
13. Contact Us
If you have any questions or concerns about this policy or your personal data, contact:
Hive EPCs
Email: info@hiveepcs.co.uk
Website: https://www.hiveepcs.co.uk